Question 1

How do I care for all my products in general?

Accepted Answer

Keep all your products in a cool, dry place and out of direct sunlight.

Question 2

How do I care for my soap?

Accepted Answer

For longer soap life, you need to dry out your soap bar after each use. We highly recommend you to use a soap stand that has grooves or holes so that there is no soap residue and the soap can dry easily. We do have some soap stands available in the "SHOP" if you'd like some.

Question 3

Why does my soap bar doesn't exactly look like the product picture?

Accepted Answer

Well, as we are 100% natural, the colors may tend to lighten up a bit. But this does not affect the amazing qualities it has. Natural root powders and clays lighten up a bit unlike the synthetics and artifical colors that tend to stay the same for a very long period of time.

Question 4

Do you use palm-oil in your soap?

Accepted Answer

No. All of our products are completely palm-oil-free.

Question 5

How to use my stick lip balm?

Accepted Answer

As these are completely card board lip balms tubes, and don't have the plastic groove inside, it can't be twisted. Push the disk at the bottom gently for more balm. I suggest using a pencil or pen for that gentle push.

Question 6

How do I lock my lip balm tin properly?

Accepted Answer

Twist it to tighten it. The hard press doesn't work for these tins.

Question 7

Why is my body butter melted?

Accepted Answer

During the transport, the body butter may have melted to it's original thicker state. Toss it in the fridge for about 1-3 hours and it should be ready to use. If you would like it fluffier, re-whip it for desired consistency or just leave as is which is still silky smooth.

Question 8

When will I receive my package ?

Accepted Answer

We are ready to ship your packages in 1-2 business days. This does not include the postal transit time which usually takes 3-5 business days. COVID -19 has impacted the USPS system, please be aware of shipping delays.

Question 9

What shipping materials do you use?

Accepted Answer

Our packaging is 100% recycled content and/or 100% recyclable or biodegradable! We use biodegradable/water soluble packing peanuts for most orders, and sometimes repurposed paper tissue that we receive from our raw material deliveries. We use recyclable/reusable cardboard boxes for all orders and water-activated tape that is compostable.

Question 10

Where is my package?

Accepted Answer

If you think your package may have been lost or stolen, contact your local post office. If no luck, the USPS site can help you file a claim for your missing package. Since we are such a small business, we are not responsible for lost or stolen packages once your package has been declared "Delivered" by the carrier in the United States.

Question 11

Where do you ship?

Accepted Answer

We currently ship to all the 50 states in USA. For the moment, we don't ship Internationally. We will update on our Instagram and Facebook when we change that.

Question 12

Do you accept returns or exchanges?

Accepted Answer

We do not accept returns or exchanges, but if you are unsatisfied with your order, please feel free to send us an email at hello@zilchapothecary.com and we will be happy to work something out with you!

Question 13

Oops! I entered wrong address. What do I do?

Accepted Answer

If you have entered wrong address, and we already shipped your order, there is nothing we can do until your package is returned to us. Once we receive it, we can issue a refund to you to place a new order.

Question 14

Are you making a health-related claim? Well, check this truth out!!"

Accepted Answer

Regulations set forth by the FDA prohibit bath and body companies from making health-related claims about beauty products. I am not a medical or healthcare professional and do not claim that the use of my products may have a positive effect on pre-existing physical and/or mental health conditions. The information in my listings pertains to the properties of specific ingredients used in the product.

Question 15

I did not find my answer anywhere! What do I do?

Accepted Answer

I'm sorry you were struggling to find something. Well, I made that easy for you. Just send out an email to hello@zilchapothecary.com or fill out the info at "Contact" section.

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