Refund policy

 

We do not issue refunds for our products. However, if a product is damaged or defective, we will replace it free of charge. Please write to us at hello@zilchapothecary.com and we can work something out for you :)

Returns and Exchanges

 

Due to the nature of our products, we do not offer returns or exchanges. But if you are unsatisfied with your order, please reach out to us at hello@szilchapothecary.com and we will be happy to work something out for you :)

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Lost or stolen packages

We are not responsible for lost of stolen packages once USPS/UPS declares a package as delivered via a tracking number. If your package gets lost or stolen and is never declared as delivered by carrier, we can only send you a replacement if you purchased Route Package Protection at checkout (an automatic add-on). If you deselect/remove Package Protection from your cart and your package gets lost or stolen, we are not liable for replacing it. Missing package claims must be made within 1 week of declared delivery. If 7 days pass, we are not liable for replacing your package, even if Package Protection was purchased. Thank you for your understanding. 

Subscription cancelations

Once a subscription order has been shipped, we will not offer a refund. Customers receive a subscription order reminder via email a day before a recurring order goes through, and are responsible for contacting us or canceling a recurring subscription before it repeats, if they wish to cancel it. Customers agree to this store policy by placing an order.

Gift Cards
Unfortunately, we cannot accept returns on gift cards.