Frequently Asked Questions...
When will I receive my package?
We ship your packages in 2-3 business days. This does not include the postal transit time which usually takes 3-5 business days. We're a small 2 person team, so it might take a little longer during peak and holiday season. Expect delays during holiday season.
Where is my package?
If the above times have passed and your didn't receive your package, please e-mail us at firstname.lastname@example.org. If you think your package may have been lost or stolen, contact your local post office. If no luck, the USPS site can help you file a claim for your missing package. Since we are such a small business, we are not responsible for lost or stolen packages once your package has been declared "Delivered" by the carrier in the United States.
I put in the wrong address, what do I do?
If we've not shipped your order yet, send us an email at email@example.com with your order number and the correct address and we will change it for you before shipping. If you gave us the wrong address, and we have already shipped your order, there is nothing we can do until it is returned to us, after which the customer is responsible for additional shipping fee. If the address does not exist, the package will be re-routed to us. Once we receive it, we will send you a shipping invoice via email for your package to be re-shipped to you. If you provide an incorrect address that exists, there is nothing we could help you with. So we do strongly recommend that you check your address before confirming it. Thank you for understanding :)
Do you accept any returns or exchanges?
Due to the nature of our products, we do not offer any returns or exchanges, nor offer refunds. But if you are unsatisfied with your order, please feel free to send us an email at firstname.lastname@example.org and we will be happy to work something out for you!
Do you offer carbon neutral shipping?
Yes. Yes. Yes. Every package that leaves our garage is automatically carbon neutral. We pay a certain fee per order to offset carbon. And this money funds the projects from companies like Running Tide, Climeworks, Pachama, etc. Learn more about one such funding project here.
What shipping materials do you use?
Our packaging is 100% recycled content and/or 100% recyclable or biodegradable or compostable!
Cornstarch Peanuts: biodegradable and water soluble. Sometimes we use repurposed corn peanuts from our materials deliveries and local retailers who have no use for them!
Kraft Paper: made of recycled content and is usually repurposed from our materials deliveries!
Cardboard Boxes: reusable and recyclable
Paper Tape: water activated and completely biodegradable! You can also recycle it adhered to your box.
Paper Note Cards: Made of FSC certified post-consumer paper and carbon neutral
Shipping label: Our shipping label along with adhesive is compostable!
Where do you ship?
We currently ship to all the 50 states in USA. For the moment, we don't ship Internationally. We will update on our Instagram and Facebook when we change that.
What are your labels made of?
Soap, Body Butter, Lip Balm - We use seed paper labels that bloom into beautiful wildflowers when planted.
Shampoo and Conditioner - We use compostable labels made from all-natural and unbleached sugar cane paper with naturally occurring fibers made with compostable adhesive that is vegan and tree-free!
What do you use to package your products?
All our products are plastic-free. Our soap is wrapped with our beautiful seed paper label. Our body butters come in glass jars with metal lids. Reusable/recyclable. Our lip balms come in compostable cardboard tubes. Our shampoo and conditioner are wrapped in kraft paper that is reusable/recyclable.
Do you have a jar return program?
YES! Added new on our website. Receive $1 of store credit per 2oz, 4oz, or 8oz glass jar. Learn more HERE. You can return your sanitized jars to:
1202 S Timberview Trl
Bloomfield Hills, MI 48304
Are your products organic?
Ingredients that can be found organic, we source organic. Our products are not yet "certified" organic as we're a very small business and plan to do it in the future as we grow. Nonetheless, all our ingredients are sourced consciously, sustainably, and ethically.
Why are your products expensive?
There's no denying that are products are pricier than the plastic alternatives available conventionally. We price our products based on many factors to cover the high expenses of producing them : quality ingredients, sustainable packaging and shipping materials, fair trade operations, research and development costs, and marketing expenses. We source the best available version of each ingredients available out there, for YOU. We look for purity, organic certifications, local sourcing, fair trade, etc. If an ingredient can be sourced organic, we buy it. Unfortunately the prices for organic ingredients are way higher than the non-organic versions. This is because of safe methods being used while growing them without pesticides and chemicals, fair trade operations and how the employees are treated. In addition to this, since our products are made with only all-natural ingredients, our prices are higher. Not to forget the product packaging and shipping materials. We package our products in glass jars, compostable tubes, and seed paper labels. The cost of these materials is 10x or even more times than the plastic alternatives. All of these costs are included while we determine a product price. Coming to the scent, we source 100% organic and pure therapeutic grade essential oils. We don't use synthetic fragrance oils in any of our products. There is tremendous amount of effort and research in producing each of our products and we are proud to be doing so. Both for you and the environment.
Do you have any store credit program?
YES! Added new to our store, we are happy to announce that there are multiple ways for you to earn some store credit. The Zilch Club (the little present pop-up on the bottom left corner). When you make an account on our site, you can get discounts by writing reviews, placing orders, and on your birthday! You can accumulate points very quickly, which are converted into store credit. Also, for the reviews (must have a title and a body- $1 for each review), referring us to friends (you get $5 each)(100 points = $1)Signing up = 100 points. Place an order = 5 points per $1 spent. Write a review = 100 points. Celebrate your bday! = 500 points. Refer a friend = you each receive a $5 coupon. For example, if you sign up and leave us 5 reviews, you already get $6 off your next order! And additional points for the order value you can cash in for your next order. Make sure to be logged in to your account to track your points :))
Do you offer free samples?
Yes! Added NEW to our site. We offer a free sample pack of our soaps when you order $100 and above. Our sample pack must be added to your cart to receive your order! If your order is below $100, you can add the sample pack to your cart for its total worth of $15. Our sample pack of soap includes 10 small pieces from our soap collection. This is a great way to learn about each of our soap bars :))At the moment, we do not offer samples for any of our other products.
Are your products tested on animals?
We test the products on ourselves :) We are a cruelty-free business. So NO, we don't support animal cruelty; our products will never be tested on animals. All of our ingredients are unrefined, natural, and pure.
How about palm oil? Are your products free of palm oil?
We don't use palm oil in any of our products. Generally speaking, palm oil makes for a good skin/hair care product. It restores hydration and nourishes your skin. So what's the big deal about it being unsustainable? It's extremely cheap and easy to grow palm. Hence the global consumption of this vegetable oil is rising up and up that leads to global warming. The biggest impact of unsustainable palm oil production is the large-scale devastation of tropical forests. As well as widespread habitat loss for endangered species like Asian rhinos, elephants, tigers and orangutans, this can lead to significant soil erosion.
What payment options do you accept?
We accept all major credit cards through our website.
Do you offer your products wholesale?
We do! hover on the "contact"on the top to find the "wholesale enquiries" form. Fill it out and we'll reach out to you within 72 hours :)